Many organizations use monitoring and troubleshooting tools but few of them are really able to take all benefits from these solutions.
The reason is quite simple: a tool that is able to automatically troubleshoot complex performance degradation problems does not exist. Nothing will ever replace the human expertise that is required to interpret the information provided by such monitoring platforms.
A detailed transactional analysis of performance degradation problems is only possible if there is an understanding of network protocols in place.
This training aims to help participants acquire the necessary basic technical knowledge that will enable them to troubleshoot the main common network related performance degradations.
20/03/2018 – 21/03/2018 – 27/03/2018 – 28/03/2018 – 03/04/2018 – 04/04/2018
This 6 days training is organized as follows :
• Day 1 :
o General concepts
- OSI and TCP/IP communication models ;
- Methods/Principles of network traffic capture ;
- Basic principles of Wireshark.
o DNS protocol
• Day 2 : ARP and IP protocols ;
• Day 3 : DHCP and ICMP protocols ;
• Day 4 : TCP protocol ;
• Day 5 : UDP, HTTP(S), FTP, VOIP and SMTP protocols ;
• Day 6 : hands-on labs.
The participants should be familiar with the general networking concepts but no specific skill is required to participate to this training.
Each participant has to bring his/her laptop with the free Wireshark tool installed.